On-Site IT Support · Los Angeles, CA
On-Site IT Support in Los Angeles. $95/hr, No Contract.
Local engineers who come to your office to fix network outages, computers, Wi-Fi, cabling, phones, and anything else that can't be solved remotely. On-demand, hourly IT support in LA at the same rate as remote, with nothing to sign.
Rated on Google, Clutch & Yelp- Onsite rate
- $95 / hr
- Remote rate
- $95 / hr
- Contract required
- None
- Service hubs
- 10 in LA County
- After-hours visits
- Available
- Coverage
- LA County + SoCal
Quick answer
What is on-site IT support?
On-site IT support means a technician comes to your office to fix problems that can't be solved remotely: network outages, broken hardware, new equipment, cabling, phones, and office moves. Los Angeles IT provides on-site IT support across Los Angeles County at $95 per hour, the same rate as remote support, with no contract and no monthly minimum.
It's on-demand, hourly IT support for LA offices that don't have an IT person in the building, or whose IT person needs an extra set of hands. Most requests start with a call. We try to fix it remotely first, which is faster and cheaper for you. If it needs hands on the hardware, we send an engineer from the service hub closest to you.
What Our Onsite Techs Handle
On-Site IT Services for Los Angeles Offices
Most IT companies send a help desk tech who can only fix computers. Our engineers also install networks, run cable, and set up phones, cameras, and conference rooms, so one visit usually covers the whole problem.
Onsite Network Support & Wi-Fi
Internet down, slow Wi-Fi, a dead switch, or a firewall that stopped passing traffic. We find the fault onsite and get your office back online.
Network services →/ 02Workstations, Laptops & New Hires
Desktop and laptop setup, imaging, hardware swaps, and new-employee onboarding, so every person starts day one with a working, secured computer.
Hardware support →/ 03Server & Backup Hardware
File servers, domain controllers, NAS units, and UPS battery backups installed, repaired, and checked, with backups verified while we're there.
Server management →/ 04Printers, Scanners & Peripherals
Network printers, multifunction copiers, label printers, scanners, and docking stations connected and working for everyone who needs them.
Device support →/ 05Ubiquiti UniFi & Wireless
UniFi gateways, switches, and access points installed and tuned for full Wi-Fi coverage, from a small office to a multi-floor building.
UniFi installs →/ 06Cabling, Racks & Network Closets
New network drops, patch panels, rack cleanup, and labeling. Our own team runs the cable, so there's no subcontractor to chase.
Cabling services →/ 07VoIP Phones & Conference Rooms
Desk phones, paging, conference room displays, cameras, and Teams or Zoom rooms set up and tested before your next meeting.
AV installation →/ 08Security Cameras & Door Access
Cameras, door access readers, and intercoms installed and connected to your network, with remote viewing set up on your phone.
Security systems →/ 09Office Moves & Build-Outs
We disconnect, move, and reconnect your IT, cabling, phones, and internet service, and test everything before your team walks in.
Plan a move →Onsite or Remote?
When You Need a Technician On Site
Most software, email, and account problems can be fixed remotely in minutes. Anything physical, or anything that took the network down, needs someone in the room. Here's how we decide. For on-site technical support emergencies, like an office that's completely offline, we skip the queue and send someone.
| Problem | Best handled | Why |
|---|---|---|
| Password resets, email, Microsoft 365 | Remote | Fixed in minutes without a visit |
| Software installs and updates | Remote | Pushed to every computer at once |
| Whole office offline | Onsite | Remote tools can't reach a network that's down |
| Dead computer, server, or switch | Onsite | Hardware has to be tested and swapped by hand |
| New hires, new equipment | Onsite | Setup, cabling, and testing at the desk |
| Wi-Fi dead zones | Onsite | Needs a walk-through and access point placement |
| Phones, cameras, door access | Onsite | Physical devices, wiring, and mounting |
| Office move or build-out | Onsite | Disconnect, move, reconnect, and test |
How an Onsite Visit Works
From Your Call to a Fixed Problem in Four Steps
No ticket portals or call centers. You talk to an engineer who can actually fix it.
STEP 01
Call or email
Tell us what's wrong. Call (213) 465-7536 or email support@losangelesit.com. We'll ask a few questions about the problem and your setup.
STEP 02
Remote triage
If we can connect, we start remotely right away. Many problems end here, and you only pay for the time it took.
STEP 03
Dispatch
If it needs hands on, we schedule an engineer from the nearest service hub and confirm the arrival window with you.
STEP 04
Fix and document
We fix it, test it, and send a short write-up of what we found and what we did, so the next visit is even faster.
Pricing
How Much Does On-Site IT Support Cost in Los Angeles?
Los Angeles IT charges $95 per hour for on-site IT support, the same as remote support. There's no contract, no monthly minimum, and no separate rate for sending a technician. You pay for the time we spend fixing the problem.
For comparison, many Los Angeles IT companies bill on-site work at $150 to $250 per hour, or only include site visits in a monthly contract. Always ask about trip charges, minimum hours, and after-hours rates before you sign anything.
If you want us to watch your systems between visits, monthly maintenance starts at $300 per month and adds proactive IT maintenance support: monitoring, patching, and backup checks. It's optional, and you can stop any time.
What's included in our hourly IT support
- Onsite or remote, same rate for both
- Remote triage first, so you're not paying for a trip you don't need
- IT, cabling, phones, and cameras from the same engineer
- After-hours and weekend visits for work that can't disrupt your team
- Written summary of what we found and fixed
- Project quotes for moves, build-outs, and installs
- No contract. Use us once, or every week
Book On-Site IT Support
Request an Onsite Visit or Free IT Plan
Tell us what's going on and when works for you. An engineer will call you back, try a remote fix first, and schedule a visit if you need one. No contracts, no pressure.
Outsourced & On-Demand IT Support
Outsourced IT Support in LA vs. Hiring In-House
For most small and mid-sized businesses in Los Angeles, a full-time IT employee is more than they need and less than they want. One person can't be an expert in networking, security, cabling, Microsoft 365, and phones, and they still need someone to cover vacations and sick days.
Outsourced, on-demand IT support gives you a team of professionals for the hours you actually use. You get a local engineer when something breaks, a planned visit when something needs to be installed, and no salary, benefits, or recruiting costs. If you already have an IT person, we work alongside them instead of replacing them. That's why small business IT support is most of what we do.
Why LA offices outsource IT support
- Lower cost. Pay $95/hr for work done, not a full-time salary
- Broader skills. Network, security, cloud, cabling, and phones on one team
- Coverage. No gaps when someone is out sick or on vacation
- Scale up or down. Add a new office or project without hiring
- Local professionals at every site, from Santa Monica to Downtown LA
- One point of contact instead of juggling contractors
Beyond Break-Fix
Scheduled Site Visits, Projects & Co-Managed IT
On-site support isn't only for emergencies. Many of our clients book a regular site visit, weekly or monthly, to handle the small things that pile up: a slow laptop, a printer that keeps dropping, a new hire's desk, or a cable mess in the network closet.
We also work alongside in-house IT teams. If you have one IT person, we can be their extra hands for installs, cabling, and multi-site work, or cover when they're out. For larger jobs like office moves, Wi-Fi upgrades, and new build-outs, we quote the project up front.
Common onsite projects
- Office moves and new suite build-outs
- Wi-Fi upgrades to Ubiquiti UniFi
- Network closet cleanup, racks, and labeling
- Computer refreshes and Windows 11 upgrades
- Phone system and conference room installs
- Security cameras and door access
- Smart hands for out-of-state companies with an LA office
Reactive, Proactive, Professional, Managed
Which Kind of IT Support Does Your Business Need?
Reactive support fixes things when they break. Proactive support stops them from breaking. Professional IT services cover one-off projects, and managed IT services cover everything, every month. Most LA businesses use a mix, and we offer all four at the same hourly rate.
| Type of support | What it covers | Best for |
|---|---|---|
| Reactive (break-fix) | Onsite or remote fixes when something stops working | Offices with simple setups and few users |
| Proactive | Monitoring, patching, and maintenance that catch problems early | Businesses that can't afford downtime |
| Professional IT services | Projects: moves, new offices, Wi-Fi upgrades, server replacements | A specific job with a clear start and finish |
| Managed IT services | Ongoing help desk, security, backups, and vendor management | Teams that want IT fully handled |
Start with hourly support and add managed IT services only when it saves you money.
Who Shows Up
Experienced, Certified Onsite Technicians
The engineer who walks into your office is a member of our own team, not a gig-platform contractor. Our technicians have years of hands-on experience supporting corporate offices, medical practices, law firms, retail chains, and entertainment and creative studios with specialized equipment.
Our team holds industry certifications such as CompTIA A+, Network+, and Security+, along with Microsoft and Cisco credentials, and works with the platforms LA businesses actually use: Microsoft 365, Ubiquiti UniFi, Cisco Meraki, Fortinet, Zoom Rooms, and Microsoft Teams Rooms.
What to expect on every visit
- A confirmed arrival window before we leave
- A technician who knows your setup from past visits and notes
- Clean work: labeled cables, tidy racks, nothing left behind
- Plain-English explanations of what broke and why
- A written summary after the visit
- Remote follow-up to make sure the fix held
Multiple Offices & Remote Teams
IT Support for Multi-Office and Hybrid Teams
If you have several locations across Los Angeles County, or a headquarters somewhere else and a satellite office here, we act as your local IT team at every site. Your staff, including remote employees working from home, can request help by phone or email, and we dispatch the closest technician when a visit is needed.
We keep notes on every location, so the technician at your Pasadena office knows how your Century City office is set up. That also gives you a clear picture of where your IT time and money go, which offices need the most help, and which recurring problems are worth fixing for good.
Conference room & AV support
Meetings fail when the display, camera, or microphone doesn't cooperate. Our onsite team sets up and troubleshoots conference room systems, smart displays, projectors, and video conferencing on Microsoft Teams Rooms, Zoom Rooms, Webex, Poly, and Crestron. For new rooms, see our audio video installation services.
Compliance-ready site visits
For practices and firms that need HIPAA, PCI, or NIST-aligned controls, we document physical and network security during onsite visits. Learn more about our IT compliance services.
Who We Support Onsite
On-Site IT Support for Los Angeles Industries
Offices where downtime costs money and data has to stay protected: medical and dental practices, law firms, financial firms, country clubs, restaurants, entertainment and creative studios, construction and logistics companies, nonprofits, and growing teams or enterprise branch offices without in-house IT.
Where We Go Onsite
On-Site IT Support Across Los Angeles County
Our engineers work out of 10 locations, so a technician is usually nearby. Here are our headquarters and service hubs:
Headquarters · Century City
1901 Avenue of the Stars #271Los Angeles, CA 90067
Santa Monica
2450 Colorado Ave #100eSanta Monica, CA 90404
West Covina
1050 Lakes Dr #226West Covina, CA 91790
Long Beach
111 W Ocean Blvd #417Long Beach, CA 90802
Century City
1800 Century Park E #669Century City, CA 90067
Downtown LA (Figueroa)
445 S Figueroa St Ste 3100Los Angeles, CA 90071
Pasadena
117 E Colorado Blvd #618Pasadena, CA 91105
San Pedro (6th St)
222 W 6th St #425San Pedro, CA 90731
Downtown LA (Spring St)
548 S Spring StLos Angeles, CA 90013
San Pedro (25th St)
1536 W 25th St #104San Pedro, CA 90732
We provide on-site IT support in Los Angeles, Century City, Downtown LA, Santa Monica, Beverly Hills, West Hollywood, Hollywood, Culver City, Westwood, Marina del Rey, Pasadena, Glendale, Burbank, the San Fernando Valley, Long Beach, San Pedro, Torrance, West Covina, and Santa Clarita, plus Orange County, the Inland Empire, and San Diego County by appointment. View all service areas →
Why Los Angeles IT
Why LA Businesses Choose Us for On-Site Support
Same team
Engineers who know your office.
You get the same small team every time, not a different dispatch tech who has to learn your network from scratch.
One call
IT and low voltage together.
Computers, network, cabling, Wi-Fi, phones, cameras, and door access. One visit, one invoice, no finger-pointing between vendors.
No contracts
Pay for the work, not the plan.
$95/hr with nothing to sign. Add monthly maintenance from $300 only if it saves you money, and stop any time.
Client Reviews
What LA Businesses Say About Our On-Site Support
“Having RK Consulting (Rod) as our IT has been a blessing. He is extremely knowledgeable, caring, and very reasonable. He is always available to help if our systems are down even if it means making the drive to our office.”
“Los Angeles IT is an incredibly professional company. Rod and his team came in, updated our phone systems, and revamped our computer setups. Now, everything is organized and runs smoothly. Any questions we had were promptly addressed.”
“I hired LAIT to handle the IT management for my company, and they exceeded my expectations. They took care of setting up all our hardware, software, and network systems, ensuring everything runs smoothly.”
“I am extremely satisfied with Los Angeles IT! They are incredible, very helpful and patient. They assisted our company in upgrading all of our computers and phone systems.”
“RK Consulting goes above and beyond whenever we call. Great response time, incredible service, and dependable help from such a talented team!”
“Been working with Rod and his team for three years now. He’s responsive, helpful and very patient with me when I need help on minor things!”
“Rod is amazing! He handles our office’s IT needs, cloud, email, etc. Always available, very patient, explains everything thoroughly. The only IT person that did not try to sell unnecessary services, software to our office. 100/100! Truly honest.”
“MUST MUST MUST have Rod. He is the best guy you will ever find. Over 10 years of tech support, from “simple” questions to more advanced, he knows the answer and WILL GET THE JOB DONE.”
“I can’t say enough good things about the folks at Los Angeles IT. Their techs are personable and sharp, and they always follow up to make sure everything is working. Best part? Our IT costs have gone down while our systems run better than ever.”
“Rod and his team are my go-to IT solutions help. Available all the time, very professional, prompt and super capable for all challenges and IT needs we’ve had. Highly recommend!”
FAQ
On-Site IT Support: Frequently Asked Questions
How much does on-site IT support cost in Los Angeles?
Los Angeles IT charges $95 per hour for on-site IT support, the same rate as remote support, with no contract or monthly minimum. Many LA IT companies charge $150 to $250 per hour for site visits. Larger projects such as office moves and installs can be quoted up front.
How fast can a technician get to my office?
We start remote triage as soon as you call, which fixes many problems without a visit. When a visit is needed, we dispatch an engineer from the closest of our 10 LA County service hubs and confirm the arrival window with you. Urgent outages, such as an office that is fully offline, are prioritized.
Do you offer after-hours or weekend on-site support?
Yes. We schedule after-hours and weekend visits for work that would interrupt your team during the day, like server maintenance, network upgrades, cabling, and office moves. Ask about after-hours availability when you book.
Is on-site IT support better than remote support?
Neither is better; they solve different problems. Remote support is faster for software, email, and account issues. On-site support is needed for hardware failures, network outages, new equipment, Wi-Fi coverage, cabling, phones, and cameras. We always try remote first so you don't pay for an unnecessary trip.
Do I need a contract for on-site IT support?
No. You can call us for a single visit with no contract. If you want regular coverage, you can book recurring site visits or add monthly maintenance starting at $300 per month, and cancel any time.
What can your technicians fix on site?
Our engineers handle computers, laptops, servers, printers, network switches, firewalls, Wi-Fi, structured cabling, VoIP phones, conference room AV, security cameras, and door access. Because one team covers both IT and low-voltage work, most problems are solved in a single visit.
Can you work with our in-house IT person?
Yes. We often provide co-managed IT, acting as extra hands for an internal IT person or team. We cover installs, cabling, multi-site visits, and vacations, and we document our work so your team stays in control.
Do you provide smart hands for companies outside Los Angeles?
Yes. If your company is based elsewhere but has an office in Los Angeles, we can be your local smart hands: rebooting and replacing equipment, running cable, setting up new hires, and working with your remote IT team on site.
Which areas do you cover for on-site support?
We cover Los Angeles County, including Century City, Downtown LA, Santa Monica, Beverly Hills, Hollywood, Culver City, Pasadena, Glendale, Burbank, Long Beach, San Pedro, Torrance, West Covina, and Santa Clarita. Orange County, the Inland Empire, and San Diego County are available by appointment.
Should we outsource IT support or hire an in-house IT person?
For most Los Angeles businesses under 50 employees, outsourced IT support costs less than a full-time hire and covers more skills, including networking, security, cloud, cabling, and phones. If you already have an IT person, outsourced on-demand support fills the gaps for projects, vacations, and multi-site work.
What is the difference between reactive and proactive IT support?
Reactive IT support fixes problems after they happen, like a dead computer or a network outage. Proactive IT support prevents problems with monitoring, patching, and regular maintenance. Los Angeles IT offers both: hourly support when you need it, and optional monthly maintenance from $300 for proactive coverage.
Do you handle IT emergencies on site?
Yes. If your office is offline, a server is down, or your phones stopped working, call (213) 465-7536. We start working remotely right away, and if the problem needs hands on the hardware, we send the nearest available engineer as a priority visit.
Can you support conference rooms and video meetings?
Yes. Our onsite technicians set up and troubleshoot conference room displays, cameras, microphones, and video conferencing systems including Microsoft Teams Rooms, Zoom Rooms, Webex, Poly, and Crestron, and we install new meeting rooms from scratch.
Need a Technician at Your Office?
Call a Los Angeles IT engineer now. $95/hr onsite or remote, no contract.