01Who We Are
Los Angeles IT (“Los Angeles IT,” “we,” “us,” or “our”) is a managed IT services company headquartered at 1901 Avenue of the Stars #271, Los Angeles, CA 90067. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit losangelesit.com, contact us, request a consultation, or communicate with our team.
This policy covers our website and inquiries. When we provide IT services to a client, information we access in the client’s systems is handled under our service agreement with that client (see Client Data We Manage).
02Information We Collect
Information you give us
When you fill out a form on our website, call, email, or book an appointment, we collect what you choose to share, which may include:
- Your name and company name
- Email address and phone number
- Street address, city, state, and ZIP code (for onsite visits)
- Appointment type (remote or onsite) and the services you are interested in
- Details you include in your message, and any files or screenshots you send us
Information collected automatically
When you visit our website, we and our service providers automatically collect certain information, including:
- IP address, browser type, device type, and operating system
- Pages you visit, links you click, the time and length of your visit, and the page that referred you
- Campaign information such as UTM parameters and the ad or search that brought you to our site
- How you interact with pages, such as clicks, scrolling, and mouse movement, through our analytics tools
- Security and server logs used to protect the website from abuse
Information from support sessions
If you are an existing client and start a remote support session, our remote support provider records basic session details (such as the session time, the technician, and the device connected). We only access your device with your permission during that session.
03How We Use Your Information
We use personal information to:
- Respond to your inquiry and send you a confirmation of your request
- Schedule and provide remote or onsite IT services, quotes, and free IT plans
- Communicate with you about your request, appointment, or account
- Understand how visitors use our website so we can improve it
- Measure which advertising and search results lead to inquiries
- Protect our website, systems, and clients from fraud, spam, and security threats
- Comply with legal obligations and enforce our agreements
We do not add you to a marketing mailing list without your consent, and we do not use your information to make automated decisions that have legal or similarly significant effects on you.
04Cookies, Analytics & Tracking
Our website uses cookies and similar technologies. Some are needed for the site to work and stay secure. Others help us understand traffic and measure advertising. The main tools we use are:
| Tool | Provider | Purpose |
|---|---|---|
| Google Analytics 4 | Google LLC | Website traffic and usage statistics, including when a contact form is submitted. |
| Google Tag Manager | Google LLC | Loads and manages our analytics and measurement tags. |
| Google Ads conversion tracking | Google LLC | Measures whether a visitor who clicked one of our Google ads later submitted a request. |
| Hotjar | Hotjar Ltd. | Heatmaps and session insights that show how visitors use our pages, so we can improve them. |
| Campaign tracking | Los Angeles IT (first-party) | Remembers how you found us (for example, the ad or search source) and attaches it to your inquiry. |
| Website security | Wordfence / our host | Protects the site from attacks, spam, and abuse. |
Your choices
- Most browsers let you block or delete cookies in their settings. Blocking some cookies may affect how the site works.
- You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on.
- You can manage Google ad personalization at Google Ad Settings.
- You can opt out of Hotjar at hotjar.com.
05How We Share Information
We do not sell your personal information for money. We share personal information only as described here:
- Service providers who help us run our business, such as website hosting, email delivery, analytics, remote support software, scheduling, and business productivity tools. They may only use the information to provide services to us.
- Legal and safety reasons, when required by law, subpoena, or court order, or to protect the rights, property, or safety of Los Angeles IT, our clients, or others.
- Business transfers, if we are involved in a merger, acquisition, or sale of assets, in which case information may transfer to the new owner under this policy.
- With your permission, or at your direction.
Some analytics and advertising tools (such as Google Ads conversion tracking) may be considered “sharing” for cross-context behavioral advertising under California law. You can opt out as described in Your California Privacy Rights.
06How Long We Keep Information
We keep personal information only as long as needed for the purposes in this policy. In general:
- Inquiries that do not become clients: kept for up to 24 months so we can follow up on your request and refer back to it, then deleted.
- Client records: kept for the length of our relationship and as long afterward as needed for legal, tax, accounting, and warranty purposes.
- Analytics data: kept according to the retention settings of the analytics provider.
You can ask us to delete your information at any time (see Your Rights & Choices).
07How We Protect Information
As an IT and cybersecurity company, we take security seriously. We use reasonable administrative, technical, and physical safeguards designed to protect personal information, such as encrypted connections (HTTPS), limiting access to the people who need it, and website security tools.
No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. Please do not send passwords or other highly sensitive information through our website forms.
08Your Rights & Choices
Wherever you live, you can contact us to:
- Ask what personal information we have about you
- Correct information that is inaccurate
- Ask us to delete your information
- Stop receiving non-essential communications from us
To make a request, email support@losangelesit.com or call (213) 465-7536. We may need to verify your identity before acting on a request.
09Your California Privacy Rights
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the “CCPA”), may give you the right to:
- Know the categories and specific pieces of personal information we collect, the sources, the purposes, and the categories of third parties we disclose it to
- Delete personal information we collected from you, subject to certain exceptions
- Correct inaccurate personal information
- Opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising
- Not be discriminated against for exercising these rights
Categories of personal information
In the past 12 months we have collected: identifiers (such as name, email, phone, IP address); commercial and professional information (such as company name and the services you request); internet and network activity (such as pages viewed and interactions); and approximate location derived from IP address. We do not knowingly collect sensitive personal information as defined by the CCPA, and we do not use it to infer characteristics about you.
How to exercise your rights
Email support@losangelesit.com with the subject line “California Privacy Request,” or call (213) 465-7536. To opt out of sharing, include “Do Not Sell or Share My Personal Information” in your email. You may also use an authorized agent, who must provide proof of your permission. We will confirm receipt within 10 business days and respond within 45 days, as required by law.
10Client Data We Manage
When we provide managed IT, cybersecurity, cloud, or support services, we may access information stored in a client’s systems, such as email, files, and user accounts. We access that information only as needed to provide the services, follow the client’s instructions, and handle it under our service agreement and any applicable confidentiality or data protection terms. If you are an employee or customer of one of our clients, please contact that organization with privacy requests about its data.
11Children’s Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, contact us and we will delete it.
12Third-Party Links & Services
Our website links to other websites and services, such as social media profiles, review sites, and our remote support provider. Their privacy practices are governed by their own policies, and we are not responsible for them.
13Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. If changes are significant, we will take reasonable steps to let you know.
14Contact Us
Questions about this Privacy Policy or how we handle your information? Contact us:
Los Angeles IT
1901 Avenue of the Stars #271, Los Angeles, CA 90067
Email: support@losangelesit.com
Phone: (213) 465-7536