Remote IT Support · Los Angeles, CA
Remote IT Support in Los Angeles. Fixed in Minutes, Not Days.
Secure remote help desk support for offices, remote teams, and multiple locations, with local engineers ready to come onsite when a fix needs hands on hardware. $95 an hour, no contract.
Rated on Google, Clutch & Yelp- Remote rate
- $95 / hr
- Contract
- None
- Sessions
- Encrypted · Approved
- Platforms
- Windows · Mac · M365
- Onsite backup
- 10 LA hubs
- Coverage
- LA County + SoCal
Quick answer
What are remote IT support services?
Remote IT support services fix computer, software, network, and account problems over a secure internet connection instead of an onsite visit. A technician connects to your device with your permission, sees what you see, and resolves the issue, often in minutes, with no travel time to pay for.
Los Angeles IT is a remote IT support company headquartered in Century City. Remote support is $95 per hour with no contract, or included in our managed IT plans from $300/month. When something can't be fixed remotely, we send an engineer onsite at the same rate.
What We Fix Remotely
Remote IT Support Services for Los Angeles Businesses
Most IT problems never need a site visit. Our remote IT services cover everyday help desk issues, maintenance, security, and cloud administration, with local engineers on standby for anything that needs hands-on work.
Remote Help Desk & Tech Support
Email, Outlook, Teams, printers, network connectivity, slow computers, login and password problems, and software errors fixed over a secure remote session, usually while you watch.
Help desk →/ 02Remote Monitoring & Maintenance
Monitoring and alerting on servers, workstations, and network gear, so problems are caught and fixed before your team notices them.
Proactive maintenance →/ 03Software Updates & Patch Management
Windows, macOS, and application updates and security patches deployed on a schedule, with urgent fixes pushed right away.
Patch management →/ 04Microsoft 365 & Google Workspace
New users, mailboxes, licenses, shared drives, Teams, SharePoint, and Google Workspace administration, all handled remotely.
Microsoft 365 →/ 05Secure Remote Access & VPN
Encrypted VPN and remote desktop access so your team can securely reach company files and systems from home or on the road.
Remote access →/ 06Cloud Solutions & Data Backup
Cloud storage, backup monitoring, and fast file restores, plus disaster recovery and business continuity planning.
Backup & recovery →/ 07Remote Cybersecurity Protection
Endpoint protection, malware and virus removal, email security, MFA, and security alerts managed for every device, wherever it is.
Managed security →/ 08Remote Teams & Multi-Office Support
One help desk for headquarters, branch offices, and work-from-home employees, with tickets, reporting, and a single point of contact.
Managed IT →/ 09Onsite Backup: Remote Hands & Smart Hands
When a fix needs hands on hardware, an engineer from the nearest of our 10 LA hubs comes onsite, including smart hands for server rooms and data centers.
On-site IT support →Remote or Onsite?
What Can Be Fixed Remotely and What Needs a Visit
We start remotely because it's faster and cheaper for you. If it turns out a technician needs to be there in person, we dispatch one from the nearest hub.
| Issue | Remote IT support | Onsite visit |
|---|---|---|
| Email, Outlook, Teams, passwords | ✓ Fixed remotely | Rarely needed |
| Software errors, updates, slow PCs | ✓ Fixed remotely | Rarely needed |
| Viruses, malware, security alerts | ✓ Fixed remotely | Only for reimaging hardware |
| Printers and scanners | ✓ Drivers and settings | Jams, hardware, new installs |
| Wi-Fi and network issues | ✓ Configuration and diagnostics | Cabling, failed hardware |
| New computer or new hire setup | ✓ Accounts, apps, policies | Unboxing and desk setup |
| Server or hardware failure | Diagnosis | ✓ Engineer dispatched |
| Office moves, cabling, AV | Planning | ✓ Onsite project |
How Remote Support Works
Get Help in Four Simple Steps
No software to buy and nothing complicated to set up.
STEP 01
Call or submit a ticket
Call, email, or submit a request from our support page. Tell us what's wrong and how urgent it is.
STEP 02
Secure connection
You approve a one-time, encrypted remote session (we use Zoho Assist). Nobody connects without your permission.
STEP 03
Diagnose and fix
A technician works on the problem while you watch, explains what happened, and confirms it's resolved.
STEP 04
Follow-up
We document the fix, follow up to make sure everything's working, and escalate to an onsite visit if needed.
Pricing
How Much Does Remote IT Support Cost?
Remote IT support from Los Angeles IT is $95 per hour, billed only for the time we work, with no contract and no monthly minimum. That's the same rate as onsite support, so you never pay more just because a fix needed a visit.
For businesses that want unlimited peace of mind, our managed IT services start at $300 per month and include monitoring, patching, backup checks, and help desk support. Many clients start hourly and move to a monthly plan as they grow.
Compared with hiring in-house IT staff, remote support gives you a whole team's expertise for a fraction of a salary, with no recruiting, training, vacation coverage, or turnover, and turns IT into a predictable operating expense (Op-Ex) instead of a capital cost.
Choose the support that fits
- Hourly remote support: $95/hr, pay as you go
- Managed IT plans: from $300/month
- Business-hours or after-hours help
- Escalation to onsite at the same rate
- Project-based pricing for upgrades and migrations
- Transparent billing, no surprise invoices
Free IT Consultation
Get Remote IT Support for Your Team
Tell us about your team and what you need help with. We'll get you connected with an engineer and recommend hourly or managed support. No contracts.
Secure Remote Sessions
Is Remote IT Support Safe?
Yes, when it's done properly. Every remote session uses an encrypted connection, starts only after you approve it, and ends when the work is done. You can watch everything the technician does and end the session at any time. We don't leave always-open remote access on your computers unless it's part of an agreed managed plan with monitoring.
We also secure the rest of your remote setup: VPNs, multi-factor authentication, endpoint protection, and secure remote desktop access, so working from home doesn't open a door for attackers.
How we keep remote support secure
- Encrypted sessions with one-time access codes
- Your permission before every connection
- Session history and documentation
- MFA on admin and remote access
- VPN and endpoint protection for remote workers
Monitoring & Reporting
Real-Time Alerts and Reporting for Your Systems
With managed remote support, monitoring tools watch your servers, computers, backups, and network around the clock and alert our team (by email or Slack) the moment something needs attention. Many problems are fixed before anyone in your office notices.
You get a centralized dashboard and clear reports on system health, security events, open requests, and recurring issues. Tracking common problems helps us fix root causes, plan upgrades, and keep IT spending predictable, whether you have one office or many.
What you can see
- Ticket history by user, team, and location
- Recurring issues and root-cause fixes
- Device health, patches, and backups
- Security alerts and how they were resolved
- IT spending by department
Remote & Hybrid Teams
IT Support for Remote Teams and Multiple Offices
Whether your employees are in the office, at home, or spread across several locations, remote IT support keeps everyone connected and productive. Your team gets one help desk number, and you get one partner who knows every location's setup.
When a remote employee or branch office needs onsite help, they request it through the same help desk and we dispatch the nearest engineer. For server rooms and data centers, our smart hands service handles rack-and-stack, cabling, reboots, and hardware swaps on your behalf. See on-site IT support.
Built for distributed businesses
- One help desk for every office and home worker
- Centralized tickets and reporting
- Laptop shipping, setup, and recovery for remote staff
- Remote hands and smart hands for data centers
- Onsite dispatch across LA County and SoCal
The Difference
Remote IT Support vs. In-House IT Staff
A single in-house IT person costs a full salary plus benefits, and can't be an expert in everything or available every hour. Remote IT support gives you access to a team with broad experience across Microsoft, Cisco, cloud, security, and networking, often at a lower cost, with coverage when your staff is out.
If you already have IT staff, we can work alongside them as co-managed support: covering the help desk, after-hours issues, or specialized projects so your people can focus on bigger goals.
Why businesses choose remote support
- Faster fixes: no waiting for a visit
- Lower cost than full-time staff
- Broader expertise across platforms
- Proactive monitoring that prevents problems
- Flexible: hourly or monthly
Choosing a Provider
Remote IT Support Los Angeles Teams Can Meet in Person
Most remote IT support companies are call centers in another state. Los Angeles IT is a remote IT support provider based in Century City, so the remote techs fixing your laptop today are the same engineers who can visit your office tomorrow. That's remote & on-site IT support from one team.
Businesses that outsource IT support in Los Angeles use us for Los Angeles IT support services: everyday Los Angeles tech support, Los Angeles network support, and help desk service, or as remote managed IT services with monitoring included. We also provide local IT support for remote teams: if you're looking for an outsourced IT support company for remote teams with staff across California, our remote tech services cover them all, with onsite IT support in Los Angeles, remote IT support in Orange County, and smart hands data center support when hardware needs a visit.
What to look for in remote technology support
- Real local presence, not just a phone number
- Published pricing and no long contracts
- Secure, permission-based remote sessions
- Onsite escalation when remote isn't enough
- California IT support services for multi-site teams
Why Los Angeles IT
A Remote IT Support Company That's Also Local
Remote first
Fast fixes without the visit.
Most issues are solved over a secure session, so you pay for the fix, not the drive.
Local backup
Onsite when it matters.
Century City HQ and 10 hubs across LA County mean an engineer can be at your door when hardware fails.
Certified
Experienced engineers.
Technicians with CompTIA A+ and Network+, Microsoft, and Cisco (CCNA) certifications who explain what they fixed in plain English.
Industries
On-Demand IT Support for Every Industry
Medical and dental offices, law firms, financial and real estate firms, restaurants, retailers, nonprofits, schools, and creative studios across Los Angeles use our remote IT support every day.
Service Areas
Remote IT Support LA-Wide, Plus Onsite Backup
Remote support works anywhere. For onsite visits, our engineers work out of these locations across LA County:
Headquarters · Century City
1901 Avenue of the Stars #271Los Angeles, CA 90067
Santa Monica
2450 Colorado Ave #100eSanta Monica, CA 90404
West Covina
1050 Lakes Dr #226West Covina, CA 91790
Long Beach
111 W Ocean Blvd #417Long Beach, CA 90802
Century City
1800 Century Park E #669Century City, CA 90067
Downtown LA (Figueroa)
445 S Figueroa St Ste 3100Los Angeles, CA 90071
Pasadena
117 E Colorado Blvd #618Pasadena, CA 91105
San Pedro (6th St)
222 W 6th St #425San Pedro, CA 90731
Downtown LA (Spring St)
548 S Spring StLos Angeles, CA 90013
San Pedro (25th St)
1536 W 25th St #104San Pedro, CA 90732
We provide remote IT support in Los Angeles, Century City, Downtown LA, Santa Monica, Beverly Hills, West Hollywood, Culver City, El Segundo, Pasadena, Glendale, Burbank, the San Fernando Valley, Long Beach, Torrance, West Covina, and Santa Clarita, plus Orange County, the Inland Empire, San Diego County, and remote teams across California. View all service areas →
Client Reviews
What LA Clients Say About Our Support
“The customer service from Los Angeles IT is on another level. Any time we’ve had an issue, their fast response time has kept our business from missing a beat. Bonus points for being budget-friendly too.”
“Rod and his team are my go-to IT solutions help. Available all the time, very professional, prompt and super capable for all challenges and IT needs we’ve had. Highly recommend!”
“I can’t say enough good things about the folks at Los Angeles IT. Their techs are personable and sharp, and they always follow up to make sure everything is working. Best part? Our IT costs have gone down while our systems run better than ever.”
“Such great service! He made the entire process feel seamless and stress-free, always ready to answer any questions with patience and clarity. It’s rare to find someone who combines technical expertise with such genuine customer care.”
“Los Angeles IT is an incredibly professional company. Rod and his team came in, updated our phone systems, and revamped our computer setups. Now, everything is organized and runs smoothly.”
“I must highlight the owner, Rod, who truly embodies the essence of an IT wizard. His deep understanding of technology and ability to troubleshoot any issue is remarkable.”
“Been working with Rod and his team for three years now. He’s responsive, helpful and very patient with me when I need help on minor things!”
“Rod is a godsend. He helped us set up our home office to be efficient and user-friendly. He was responsive, easy to work with and reasonably priced. Highly recommended.”
FAQ
Remote IT Support: Frequently Asked Questions
What are remote IT support services?
Remote IT support services fix computer, software, network, and account problems over a secure internet connection. A technician connects to your device with your permission, sees your screen, and resolves the issue without an onsite visit.
How much does remote IT support cost?
Los Angeles IT charges $95 per hour for remote IT support with no contract, billed only for time worked. Managed IT plans that include monitoring, patching, and help desk support start at $300 per month.
Is remote IT support secure?
Yes. Sessions are encrypted, start only after you approve them, and end when the work is done. You can watch everything and stop the session at any time. We also secure remote work with VPNs, MFA, and endpoint protection.
What can't be fixed remotely?
Physical problems: failed hardware, cabling, paper jams, new equipment installs, and office moves. When remote support isn't enough, we dispatch an engineer from the nearest of our 10 LA County hubs at the same $95 hourly rate.
How do remote employees request help or onsite support?
They call, email, or submit a ticket through our support page. We start remotely, and if the problem needs hands-on work we schedule an onsite visit at their home, office, or branch location.
What are remote hands and smart hands IT services?
Remote hands and smart hands are onsite technicians who act on your behalf at a server room, data center, or remote office: rebooting equipment, swapping hardware, running cables, or racking servers while your IT team directs the work or we handle it end to end.
How is IT support different from managed IT services?
Hourly IT support is reactive: you call when something breaks. Managed IT services are proactive: monitoring, patching, backups, and help desk support for a predictable monthly fee. We offer both, starting at $95 per hour or $300 per month.
Can you support multiple offices and remote workers?
Yes. One help desk covers your headquarters, branch offices, and work-from-home employees, with centralized tickets and reporting so you can see issues and costs by location or department.
What are the most common IT support issues?
Email and Outlook problems, password and login lockouts, slow computers, printer issues, Wi-Fi and VPN connectivity, software errors, and phishing or malware alerts. Tracking them helps us fix root causes so they stop coming back.
Do you offer after-hours remote support?
Yes. After-hours, overnight, and weekend remote support is available, and managed IT clients get monitoring that alerts us to problems outside business hours.
Do you offer a free IT support audit?
Yes. We start with a free consultation and review of your current setup, then recommend whether hourly support or a managed IT plan makes more sense for your business.
How is customer satisfaction measured in remote IT support?
Good providers track response time, first-call resolution, how often issues come back, and feedback after each ticket. We follow up after fixes to confirm everything is working and review recurring issues with managed clients.
Do you handle IT projects and IT consulting?
Yes. Beyond day-to-day support, we provide IT consulting and IT project management for infrastructure projects like server upgrades, cloud and Microsoft 365 migrations, network refreshes, office moves, and audio/visual setups.
Which areas do you serve for remote IT support?
Remote support works anywhere. Onsite backup covers Los Angeles County, including Century City, Santa Monica, Pasadena, Glendale, Burbank, Long Beach, Torrance, West Covina, and Santa Clarita, plus Orange County, the Inland Empire, and San Diego County.
Need IT Help Right Now?
Call a Los Angeles IT engineer and get connected to remote support. $95/hr, no contract.